Empowering Mission-Critical Collaboration Across Alberta
The Alberta Energy Regulator (AER) plays a vital role in overseeing the safe, efficient, and environmentally responsible development of Alberta’s energy resources. With hundreds of staff collaborating across multiple locations and regulatory hearings that require impeccable clarity and reliability, AER depends on modern, high-performance meeting technology they can count on every day.
When it came time to continue modernizing their meeting room infrastructure, AER turned to a trusted partner: Microserve.
For more than five years, Microserve has supported AER’s mission-critical meeting spaces across the province. In 2025, AER once again selected Microserve through a competitive RFP process to provide ongoing AV services and strategic modernization support for more than 70 meeting, conference, training, and hearing rooms.
This partnership strengthens AER’s ability to collaborate seamlessly, connect reliably, and maintain operational excellence whether in regulatory hearings or day-to-day team meetings.
The Challenge
As hybrid work evolved and collaboration demands increased, AER needed to:
- Modernize and standardize their meeting rooms on Microsoft Teams Rooms (MTR)
- Ensure consistent, reliable performance across multiple office locations
- Reduce downtime in high-visibility regulatory and executive spaces
- Support technical adoption and user confidence across the organization
- Partner with a service provider capable of delivering onsite, remote, and proactive AV support
With dozens of meeting spaces, varying room configurations, and mission-critical workflows, AER required a partner who could bring deep expertise and proven results.
Why AER Chose Microserve
Microserve stood out by offering:
✔ Proven Experience in Complex AV Environments
With decades of IT and AV integration experience, Microserve brings unmatched technical depth across Teams Rooms, enterprise collaboration tools, and multi-location AV ecosystems.
✔ Deep Understanding of AER’s Environment
Having supported AER for more than five years, Microserve understood every nuance of their meeting spaces from infrastructure and user behaviors to escalation workflows.
✔ Western Canada’s Leading AV Service Organization
Microserve’s distributed AV team provides province-wide coverage, ensuring consistent service levels and local expertise.
✔ A “White Glove” Service Approach
From VIP meetings to urgent support requests, Microserve prioritizes exceptional service, user confidence, and uninterrupted operations.
The Solution:
A Future-Ready Meeting Room Ecosystem
Microserve delivered a comprehensive, modernized AV services solution tailored to AER’s operational needs.
1. Standardized Microsoft Teams Rooms
A consistent, intuitive Teams Rooms experience across spaces improves usability, reduces downtime, and simplifies lifecycle management.
2. Dedicated Onsite AV Technicians
Microserve stations experienced AV technicians at key AER locations for immediate response, hands-on support, and proactive maintenance.
3. Hot-Swap Spares for Critical Rooms
Regulatory hearing rooms and executive boardrooms are equipped with rapid-replacement hardware to minimize interruptions during high-stakes meetings.
4. Proactive Monitoring & Preventative Maintenance
Remote diagnostics and scheduled maintenance help identify issues before they affect users.
5. Comprehensive Inventory & Asset Management
Detailed asset tagging, warranty tracking, and lifecycle planning ensure long-term reliability and cost-efficient operations.
6. Transparent Ticketing & Reporting
A structured service management process gives AER visibility into performance, response times, and issue trends.
The Impact
Reliable, Mission-Critical Collaboration
AER’s executive, hearing, and conference rooms now operate with improved stability and rapid support availability.
- Reduced Downtime
Proactive monitoring and onsite technicians cut issue resolution times significantly, especially in high-visibility spaces.
- Improved User Experience
Standardized Teams Rooms deployments make meetings easier, more consistent, and more intuitive for all users.
- Operational Confidence
AER teams know their AV environment is supported by experts who understand their workflows, priorities, and business-critical demands.
- Future-Ready Modernization
Microserve’s vendor-agnostic approach ensures AER continues to evolve with the latest collaboration technologies that best fit their operational goals.
Why It Matters
Organizations today depend on seamless collaboration whether for internal meetings, remote teamwork, or public-facing events. For regulators like AER, failing AV technology isn’t just inconvenient, it can impact mission-critical operations.
By choosing Microserve, AER partnered with a provider who understands both the technical and operational importance of high-performing meeting spaces.
This project demonstrates Microserve’s leadership in:
- Modern collaboration ecosystems
- Microsoft Teams Rooms deployments
- Enterprise AV service management
- Mission-critical operational continuity
- Multi-location technology support
About Microserve
Microserve provides IT solutions and services that empower people to achieve their goals. As one of the largest IT service providers in Canada, our 35 years of continued growth and success stem from our commitment to service excellence, continuous innovation and optimization of our services, and dedication to exceptional customer experience.
Microserve is a Western Canadian, privately owned and operated, IT Services company with offices across Western Canada. Founded in 1987, we support the IT needs of mid-sized and enterprise organizations based in Alberta, British Columbia, and Saskatchewan. Our comprehensive IT service and solutions portfolio includes Managed IT Services, Modern Workplace, Cloud Solutions, Cybersecurity, Audio Visual, IT Staffing Services, Data Center and more. For more information about Microserve, contact:
Microserve
- Ph: 1-800-661-7783
- email: info@microserve.ca
- or visit: www.microserve.ca
- Follow Microserve on LinkedIn
Looking to Modernize Your Meeting Spaces?
Whether you’re managing a handful of conference rooms or hundreds of collaboration spaces across multiple locations, Microserve can help you standardize, simplify, and scale your meeting room technology so your teams can focus on collaboration, not troubleshooting.
👉 Contact us to learn how we can help modernize your AV environment.
