Meet the Innovators Shaping Tomorrow’s IT
Keynote Speaker
- Bio
Ramy Nassar, an expert in AI, emerging technology, and strategic foresight, is a notable former innovation executive at Mattel and author of the “AI Product Design Handbook.” With hands-on experience in developing advanced digital products utilizing machine learning and Generative AI, he translates complex technologies into actionable strategies for organizations. A committed educator, Ramy teaches at top universities and is known for his interactive and engaging presentations. Fluent in English, French, and German, he’s adept at connecting with global audiences, making him a popular choice for association and corporate events where he shares his insights with clarity and enthusiasm.
- Session Abstract
In a world where AI, automation, and cloud technologies are converging faster than our ability to fully predict their impact, leadership itself is being redefined. This opening keynote challenges IT and business leaders to look beyond today’s tools and imagine what comes next, how to lead human teams and intelligent systems together, navigate constant change with confidence, and seize the opportunity to “leap” rather than follow. Through stories, foresight, and practical insights, Ramy will help participants reframe disruption as a chance to reimagine what leadership looks like in the age of intelligent systems.
Don’t miss out on this must-attend session.
Speakers & Panelists
- Bio
With over 25 years at DreamWorks, Scott has played a key role in every feature film in the studio’s history, overseeing the teams managing data centers, networking, storage, and servers across the enterprise. He drives innovation in high-performance computing and remote work solutions, while actively supporting the DreamWorks and Lenovo alliance through events and collaboration with Lenovo’s tech divisions.
- Session Abstract
Scott will elaborate on how the studio’s partnership with Lenovo supports innovation while optimizing costs. He will explain practical strategies DreamWorks uses to scale IT operations efficiently while staying within budget.
- Bio
Heather Schaan is the President & COO of Microserve, a leading Canadian IT solutions provider. She is responsible for driving strategic innovation and operational excellence, advancing the company’s mission. Heather also spearheads Microserve’s award-winning employee and community impact programs, helping the company earn recognition as one of Canada’s Best Managed Companies.
- Session Abstract
Navigating the Storm: Leadership in Uncertain Times
In an era defined by economic volatility, geopolitical tension, and rapid technological advancement, IT leaders are facing unprecedented challenges—and opportunities. This session explores the unique convergence of societal uncertainty and transformative digital change shaping today’s workplace.
Using real-world data and current trends, we’ll unpack the forces reshaping leadership, workforce dynamics, and technology strategy. The session will conclude with actionable insights tailored for CIOs, IT Directors, and digital transformation leaders—equipping them to guide their teams and organizations through ambiguity with resilience, agility, and purpose.
- Bio
Nigel Brown is a seasoned IT executive with nearly 3 decades of experience in IT. As CTO at Microserve, he oversees multiple departments and leads teams specializing in cybersecurity, cloud, data center and converged communications while driving service innovation. He is known for shaping technology strategy, advising clients, and developing new service offerings for Microserve.
- Session Abstract
Join Nigel for his speaking session:
“Rethinking Collaboration: Beyond Meetings”
Dive into the paradoxes of digital transformation, the rise of async workflows, and the role of AI in improving team efficiency. Gain practical insights on AI, cybersecurity, workforce transformation, and leadership strategies to drive meaningful change.
- Bio
Dave Richardson is the Vice President of Sales at Microserve, bringing over 20 years of experience in technology. His background spans hands-on leadership in managed services, cloud, and network operations, complemented by a decade focused on driving sales strategy and client growth. He excels at translating complex client needs into actionable, forward-thinking IT strategies that deliver long-term value and measurable business outcomes.
- Session Abstract
In today’s climate of tightening budgets and rising operational demands, IT leaders are being asked to deliver more often with less. This dynamic panel discussion brings together seasoned CIOs and IT decision-makers from leading organizations to share real-world strategies, hard-won lessons, and innovative approaches to scaling IT operations efficiently.
Hosted by Dave Richardson, VP of Sales at Microserve, this session is designed for IT professionals, technology executives, and digital transformation leaders who are looking to maximize impact with lean resources. Whether you’re facing budget pressures, talent shortages, or the need to modernize legacy systems, you’ll walk away with actionable insights and peer-tested tactics to drive smarter growth.
- Bio
John’s career spans over 20 years in technology sales including 12 years at Microsoft where he has worked closely with commercial and government customers across Canada. Currently his focus is on helping government and healthcare leaders harness AI as a catalyst for change—unlocking intelligent automation, data-driven insights, and reclaiming time for the work that truly shapes outcomes.
- Session Abstract
Work is rapidly evolving in a dynamic landscape where AI, hybrid collaboration, and new skill demands are reshaping roles and expectations. John will explore how organizations can leverage AI responsibly while empowering their teams to stay agile and future-ready.
- Bio
Leo Atkins is a seasoned technology expert with over 25 years of experience in enterprise consulting, technical delivery, and customer success. Based in North Vancouver, he currently works at Dell Technologies, guiding organizations in developing and executing effective AI strategies. Leo has helped major clients integrate emerging technologies to enhance operations and drive digital transformation. His expertise bridges the gap between technical innovation and business outcomes. At LeadIT, he will share practical insights on implementing AI at scale and avoiding common pitfalls.
- Bio
For 25 years, Tara Landes has been the secret weapon over 300 businesses leaders have used to solve operational challenges. She is a certified change management practitioner from The Prosci Institute and a licensed influence trainer from The Cialdini Institute. She is the lead faculty member for the Bellrock management training programs, having graduated hundreds of students. She has also delivered dozens of presentations and workshops to organizations like TEC Canada, Mackay Forums, Engineers and Geoscientists of British Columbia (EGBC), and Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & Yukon).
- Bio
Jeff Coolen is the Chief Information Officer at Lordco Auto Parts, where he leads enterprise IT strategy and digital transformation for Western Canada’s largest private automotive parts distributor and retailer. With deep expertise in retail technology systems, ERP, supply chain optimization, and e-commerce, Jeff brings a strong background in software development and enterprise applications. Prior to Lordco, he was responsible for enterprise applications at Save-On-Foods, driving innovation in retail technology. Recognized as a trusted business partner, Jeff is focused on developing and enabling Lordco’s future through strong partnerships.
- Bio
Michael Lam is the Associate Vice President, Technology & Chief Information Officer (CIO) at Douglas College, leading the Information Technology Services for BC’s largest degree-granting college. Recognized as a people-focused leader, he aligns technology strategy with institutional goals while overseeing the entire digital ecosystem. Under his leadership, the IT team drove significant advancements: achieving near-perfect client satisfaction, surpassing cybersecurity benchmarks, and improving IT governance (increasing 39 of 45 COBIT scores). He also successfully drove a major cultural turnaround with sustained improvement in employee engagement. Prior to Douglas College, Michael served seven years as the Director of IT at The Crisis Centre of BC, where he built and maintained life-saving technology for suicide prevention, notably delivering the first mobile crisis chat service in Canada.
- Bio
Gráinne McElroy is a CIO and technology strategist who has spent her career helping organizations navigate disruption and embrace change with confidence. As CIO at UBC’s Faculty of Medicine, she leads digital transformation and cybersecurity initiatives across one of Canada’s most complex distributed Faculties of Medicine. Gráinne has delivered major transformation programs across organizations in the Private and Public sector, including at Cargill Inc., one of the world’s largest privately owned businesses, and before UBC, at Royal Roads University and BC Assessment. She brings a practical, people-centred approach to leading through uncertainty—balancing long-term vision with the realities of operating in fast-moving, high-stakes environments.
- Bio
Ben Firth is a seasoned IT executive specializing in ERP transformation and SAP systems implementation within large-scale organizations. With a proven track record of leading complex initiatives, Ben has played a pivotal role in modernizing enterprise platforms across public and private sectors. His leadership at the Transformation Management Office for the Government of Alberta was instrumental in deploying a new SAP ERP platform, streamlining operations and enhancing service delivery.
Ben also led key SAP transformation projects for the City of Edmonton and Alberta Gaming, Liquor and Cannabis, driving strategic alignment, stakeholder engagement, and operational excellence. Most recently, Ben joined Teck Resources in Vancouver as SAP Project Director within the Transformation Office, where he is spearheading the next phase of the company’s ERP modernization journey. His focus includes integration strategy, data governance, and cross-functional collaboration to ensure scalable, secure, and future-ready SAP solutions.
- Bio
Grant has accountability for day to day business operations of IT including financial operations, staffing, and IT Performance. In addition to his OCIO accountabilities, Grant also has accountabilities for Information Risk Management and ICBC’s cyber security strategy as well as Enterprise Architecture. With 25 years of Information Technology experience, Grant has experience leading on both the application side as well as the operations sides of IT.
