End User Computing
From procurement to retirement, we manage every device so your team can focus on what matters.
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Enhance Your End-User Experience
Microserve end-user computing (EUC) provides a seamless experience for desktops and applications on different devices to enhance productivity. This supports your onsite and remote workforce, which is more diverse and widespread than ever. We do this by offering strategic solutions such as customized client solutions for hardware procurement, asset tagging, custom deployment, and more.
We manage every stage of the device lifecycle, from procurement and deployment to maintenance and support, and finally, secure disposal or repurposing. We carefully design our lifecycle management services to work with both Windows and Mac devices, providing a complete coverage across platforms.
Simplify Administration of Multi-platform Environments and reduce complexity
Unlock streamlined administration and simplicity across multi-platform environments with our Apple solutions. From intuitive management tools to comprehensive support, we empower you to optimize workflows effortlessly. Visit our Apple solutions page now for a seamless experience in managing your devices.
Learn MoreSimplifying Administration and Management
Our unified endpoint management and deployment solutions, powered by Microsoft Intune, extends beyond traditional boundaries to embrace a truly multi-platform environment. With the capability to manage Mac, Windows, and mobile devices (iOS/Android), we provide an accelerated path to a unified management solution that simplifies IT operations and enhances security.
Apple Solutions
As an Apple Authorized Reseller, we provide strategic lifecycle management solutions for iOS and MacOS devices. While our wide range of Apple solutions includes device procurement, provisioning, configuration, and deployment, our expertise lies in reducing the complexity of managing Apple devices. Microserve offers a unified management solution to simplify IT operations for all devices.
- Simplified device management for MacOS and iOS devices
- Zero-touch deployment for Apple devices using Microsoft Intune and Apple Business Manager
- Streamlined deployment, management, and maintenance for Apple devices
Windows Solutions
Managing and securing Windows devices is simplified with Microserve’s lifecycle management solutions for Windows devices. At every stage of the device life cycle, from procurement to deployment and beyond, we offer a unified endpoint management solution that streamlines device administration and embraces multi-platform environments.
- Streamlined administration under a single pane of glass for Windows and Apple devices
- Zero-touch provisioning using Windows Autopilot
- Enhanced security and compliance across all devices
- Enforced policies and improved device visibility for Windows, Mac, and mobile devices
Our Experience is Unmatched
We’ve worked hard to build a strong reputation for hardware management in Canada. While there are certainly others who offer similar services, we provide unparalleled levels of customization, support and detail.
Plan
Microserve’s experienced and highly qualified procurement team is well-versed in a wide range of industry-leading technologies and solutions. We help you select the best technologies for each application to maximize value. Our end-user plan helps establish and maintain processes for all devices, including both Windows and Apple devices.
Procure
We offer a secure, customized e-procurement solution to conveniently place and track orders. Features include real-time product availability and pricing, secure and customizable customer account access, customer-specific products and pricing, customer-specific business rules and optional integration with your IT systems.
Configure
We provide customized configuration services prior to delivery to your site for hardware, software, asset tagging and more. We maintain local warehouse and configuration facilities at all Microserve branches in BC and Alberta to provide you access to local inventory and accurately staged delivery.
Deploy
We maintain a large pool of qualified technicians, highly proficient in managing and performing hardware deployments and replacement projects on an ongoing basis for a continuous refresh approach, as well as on shorter projects. We successfully ramp up and execute projects quickly and accurately for high volumes of systems across wide geographic areas.
Maintain
Our key differentiator is our breath of field support for multiple locations. We maintain a wide network of multi-skilled technicians for break/fix services, install/move/add/change services, end-user support, end-user database and device management.
Retire
We decommission and remove old systems – or we can either move them to your asset disposal centre or to a Microserve Asset Recovery Centre to be quarantined prior to disposal. We are committed to protecting your security to ensure no information on any equipment will be exposed to risks of confidentiality or privacy, while minimizing harm to the environment.
Frequently Asked Questions About End User Computing
What is end-user computing (EUC)?
End-user computing (EUC) refers to the technologies, devices, applications and services employees use to access company resources and perform their work. An effective EUC strategy helps organizations manage desktops, laptops and mobile devices throughout their lifecycle while providing employees with a consistent, secure and productive experience. Microserve supports EUC environments from device procurement and configuration through deployment, support and retirement.
What end-user computing services does Microserve provide?
Microserve provides end-to-end device lifecycle management covering planning, procurement, configuration, deployment, maintenance and retirement. Services can include hardware procurement, asset tagging, customized configuration, device deployment, break/fix support, device management and secure asset disposition. This allows organizations to streamline the management of workplace technology across multiple locations and device platforms.
What is device lifecycle management?
Device lifecycle management is the process of managing workplace devices from initial planning and purchase through deployment, ongoing support and eventual retirement. Microserve’s approach covers six key stages: plan, procure, configure, deploy, maintain and retire. Managing these stages through a coordinated process can reduce administrative complexity and give IT teams greater control over their organization’s hardware environment.
Can Microserve manage Windows, Mac, iOS and Android devices?
Yes. Microserve’s unified endpoint management solutions support Windows and Mac computers as well as iOS and Android mobile devices. Microsoft Intune is used to help organizations manage multi-platform environments through a more unified approach, including device policies, visibility, deployment and security management.
How does Microsoft Intune help with end-user device management?
Microsoft Intune provides centralized endpoint management for devices across Windows, macOS, iOS and Android environments. Microserve uses Intune-based management and deployment solutions to help organizations simplify administration, enforce device policies, improve endpoint visibility and strengthen security across their device estate. This can be particularly valuable for organizations managing a mix of corporate devices and operating systems.
Does Microserve offer zero-touch device deployment?
Yes. Microserve supports zero-touch deployment for both Windows and Apple environments. Windows devices can be provisioned using Windows Autopilot, while Apple devices can be deployed using Microsoft Intune together with Apple Business Manager. Zero-touch deployment helps reduce manual IT setup by allowing devices to be configured according to organizational policies before or when employees first sign in.
Can Microserve help with hardware procurement and device configuration?
Yes. Microserve supports hardware procurement through a secure, customized e-procurement solution with customer-specific products, pricing and business rules. Devices can also be configured before delivery, including hardware and software configuration and asset tagging. Microserve maintains local warehouse and configuration facilities at its branches in British Columbia and Alberta to support staging and delivery requirements.
How can end-user computing services support remote and hybrid workforces?
End-user computing services help provide employees with consistent access to managed devices and applications whether they work onsite or remotely. By standardizing procurement, configuration, deployment and endpoint management, organizations can provide a more consistent user experience while maintaining greater visibility and control across geographically distributed devices and users. Microserve specifically designs its EUC services to support both onsite and remote workforces.
How does Microserve support large device deployments and hardware refresh projects?
Microserve provides deployment services for ongoing device refresh programs as well as shorter-term hardware replacement projects. Its technicians support high-volume deployments across broad geographic areas, while configuration and staging services can prepare devices before they arrive at the customer’s location. This approach helps organizations coordinate large device rollouts while reducing the workload placed on internal IT teams.
What happens to devices at the end of their lifecycle?
Microserve can decommission and remove retired devices and transfer them either to a customer’s asset disposal centre or to a Microserve Asset Recovery Centre for quarantine before disposal. The retirement process is designed to reduce confidentiality and privacy risks associated with information remaining on old equipment while also minimizing environmental impact.
Why outsource end-user computing if we already have an internal IT team?
Outsourcing parts of end-user computing can reduce the time internal IT teams spend on repetitive device lifecycle activities such as procurement, staging, deployment, break/fix support and hardware retirement. Microserve can complement an existing IT department by providing specialized resources, deployment capacity and lifecycle management services, allowing internal staff to focus more of their time on strategic technology priorities.
Who can benefit from Microserve's end-user computing services?
Microserve’s end-user computing services are designed for organizations that need to manage large or distributed device environments, multiple operating systems or ongoing hardware lifecycle requirements. The company supports both enterprise organizations and public-sector clients and provides services ranging from procurement and configuration to field support, endpoint management and secure device retirement.
A Critical Piece of The Puzzle
End-user computing is just one facet of complete IT support—but it’s essential and time-consuming. Even if you have an internal IT department, your employee resources are better spent elsewhere.
We are the leader in end-user computing in Canada for good reason. We invite you to find out why enterprise-level companies and public sector clients alike trust us with their equipment lifecycle management.
